Why guest experience matters? How guest experience can boost your vacation property rental revenue.

Zaktualizowano: 9 kwi 2019


Guest experience is a key factor that influences reviews of your vacation rental property.

But there's so much more to excellent guest experience than just getting 5-star reviews. Great guest experience bumps up your property on OTA's listings. You are also more likely to upsell additional services to your guests (e.g. complementary airport transfers or tours) if you make a great impression on them. First-class customer service also gives you more clients from word-of-mouth referrals. Finally, offering great guest experience encourages your guests to book your property again in the future. In other words, there are plenty of ways how guest experience can affect your bottom line.