Streamline guest communication.
Upscale guests’ experience with automated communication and extra services.
Complete welcome book + Destination Guide + Marketplace + Chat + Automated Messaging
Tailored to your business needs.
Customize the information about your property and offered services to match your business needs.
Maximize rental profit.
Upsell additional services and earn extra money. Include affiliate offers and get commissions. Both before, during and after your guests’ stay.
Build your brand.
Set and maintain your service standards consistently across all your properties with your branded App.
Save time and money
Streamline communication with automated messages and real time chat. Cut the check-in time and reduce operational costs on communicating with guests.
Create your digital welcome book.
Fill the app with complete accommodation information, tips and recommended spots in your destination. Create several welcome books with personalized content to match different types of guests.
No need for call outs, it’s all there!
Market anything you want.
Boost your revenue by upselling complimentary services and local experiences.
Showcase your properties and encourage direct bookings. Skip the OTAs and once again save money.
Communicate with your guests.
Anytime. Anywhere.
Improve your guests communication with automated messages and in-app chat.
Use multi-property messaging for easy communication with groups traveling together.
All wrapped in a branded app at your guests’ fingertips,
available OFFLINE at all stages of their stay.
OFFLINE access
Give your guests access to your guidebook OFFLINE. Let your guests enjoy your hospitality on the go. Even on the plane, without Internet connection!
Our Hosts think that...
Jennifer, Canada
There’s all kinds of guidebooks out there but yours is by far the best keeping up with today’s technology!
Awarded and recognized worldwide
Check out a model apartment. Download the app and use code:
ez307
How to design your guests' experience?
1. Sign up for a free 14-day trial.
2. Customize the content with your logo, videos, images and text.
3. Add best local spots in your neighborhood.
4. Publish when you are ready to share it with your guests.
5. Add more properties to grow your business.
Learn more about our solution.
FAQ
What is an e-scooter subscription?
A subscription simply means receiving an e-scooter for a duration defined by you. It is different from leasing: you will not need to sign a contract for 12-24-36 months, and you will not possess the device at the end of your subscription. We offer the flexibility of 'no-commitment', meaning that you can cancel your subscription any time - with only a one-month notice period. And we will take care of your device any time you need maintenance and repair - for free*!.
How can I order a STEP?
You can order your e-scooter easily by signing up on our website. You can click 'book now', pay the fee of the first month and select your delivery date. If you are not convinced, you can fill your contact details and we will reach out to you to explain our service and answer your questions.
What happens if my e-scooter breaks down?
If something goes wrong with your e-scooter, contact us with the details of the damage via WhatsApp (0486935284) or by email on info@ridestep.co. Depending on the issue, we will either schedule a repair on-spot or swap your broken device with a working one. We will make sure that your scooter always works!
What is the minimum contract duration and notice period?
You can end your subscription any time with one-month notice period. This means that the minimum subscription duration is 2 months.
How do I cancel my STEP subscription?
You can send us an email at info@ridestep.co to request the cancellation of your subscription. Based on the one-month notice period, our team will schedule a pick-up one-month after your request.
What if my scooter gets stolen?
In case of theft, please contact us immediately, by providing us the details, such as date, location and how the incident happened. You will need to report the theft to the police and send us the registered report within 48 hours of the incident. We will charge a deductible fee depending on your type of device. If you would like to continue your subscription, you will receive a new scooter within 48 hours after reporting, upon payment of the fee.
What is the activation-fee for?
We collect a one-off payment upon delivery. This activation fee covers the first delivery to your address, the following logistics costs for upcoming swaps and cancellation, all the repairs/maintenance during the duration of your subscription, our customer service and other administrative activities.